In order for training to be effective, it has to be based on the needs of both the organization and its employees. This book gives trainers the information and step-by-step instructions they need to determine the training requirements of everyone from newly hired, recently promoted, or just-transferred employees, to those who need training as a result of changes in operations, technology, or systems in the company. Dozens of reproducible forms -- all included on a CD-ROM -- as well as checklists, formulas, and interviewing guidelines help readers:

* Gather the information necessary to identify and prioritize training needs of individuals, departments, and groups * Analyze and report results * Translate organizational needs into specific training programs * Gain support from senior management